Insulated Lunch Bag Lightweight and Reusable Food Cooler Lunch Box Cover - Grey

Returns Policy

We have a 7 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jay@doublerbags.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jay@doublerbags.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

Thank you for visiting Double R Bags, and welcome to our page detailing our shipping, and returns policies. Please go through the details below to find out answers to any questions you may have, or you can also check out our FAQ section. If there is additional information you need that is not provided here or in the FAQ section, please feel free to reach out to us through the Contact Us page.

1. DOMESTIC SHIPPING:
   Double R Bags. provides absolutely free domestic shipping on all orders irrespective of where you live! Our domestic shipping is handled by our logistics partners Fed Ex, BlueDart, Aramex, DHL and Delhivery. We are working on adding more logistics partners so we can cover a wider area and provide multiple delivery options. We target to have your products delivered to you within 3-5 working days of you placing the order, however sometimes it might take longer. Delivery times can also be impacted by holidays, severe weather, strikes or bandhs.
2. CASH ON DELIVERY (COD):
   We are proud to state that we offer Cash on Delivery services for our customers. Cash on Delivery is charged at an extra of Rs. 80/- per order and is available for select pin codes. If you do not see a COD shipping method then your postal code will not be eligible for Cash on Delivery. We are constantly working on increasing our coverage of COD orders across India.
3. INTERNATIONAL SHIPPING:
   We are working to get international shipping up and running soon – drop us your interest at jay@doublerbags.com and we will try and add your country to our list as soon as possible!
4. ORDER STATUS UPDATES AND TRACKING:
   You can log into account to check for updates regarding your orders, and to track the order delivery. We use the following tags to denote the status of your order:

• New: This order has been placed by the customer, and needs to be processed
• Processing: The order has started processing – this will now be printed as per requirements and packaged
• Shipped: The order has been completed and dispatched by Double R Bags, and is on its way to you! You can track the order using the tracking information provided in your account or in the email
• On Hold: The order has been put on hold. This could be due to a specific request by you, or because we need more information, or have some technical difficulty. You can reach out to us using the Contact Us section to find out more about your order
• Cancelled: This order was cancelled, either by the user or by Double R Bags If you want more information about this, please contact us.
• Returned: This order was returned to Double R Bags after 3 unsuccessful delivery attempts at the address you provided. Please contact us for more information and to decide how to proceed with delivery and the extra charge

5. CANCELLATION POLICY:
   Orders can be cancelled within 24 hours of being placed, but once they are dispatched, cancellations or modifications will not be possible.
   To cancel your order, please email us with your order number on jay@doublerbags.com within 24 hours of placing the order.
6. RETURNS AND REFUNDS:
   We strive hard to provide you with the absolute best in quality, but realise that sometimes there might be issues with the product that leave you dissatisfied. Our returns policy laid out below is to deal with such situations.

• Damaged/Defective product: In case the packaging, or the product was defective or damaged, then please raise it with us at jay@doublerbags.com. Subject to verification, we will have a pick up arranged and replace the order with something else of your choice, or give you the credits in your account for another purchase.
• Incorrect product/quantity shipped: In case we have shipped the wrong product or incorrect quantity, please flag it at jay@doublerbags.com and we will have it replaced with the correct product right away! Please allow us 7 days to arrange the replacements.
• Product replacement: In case you'd like to swap your ordered product for another variant, please notify us of the replacement request within 24 hours of receipt of your order. Once we verify that the returned product is unopened, we will reverse the paid amount as a gift card after deducting the return courier charges. The balance amount can then be used to place multiple orders on the DOUBLE R BAGS website without a minimum order value, until the amount on the card is exhausted. 

7. Refunds:
   Full amount paid will be refunded to the original source of payment only in case of duplicate payment. For other concerns, please reach out to us on jay@doublerbags.com